To maximise your revenue, you must always monitor your e-commerce site. Here’s where to get started.
Traffic indicate the performance of your website. If you have low traffic, it simply indicates that people are not looking for you. E-commerce site in WordPress or in Shopify can boost their traffic by talking to Shopify developers, getting a pay per click services and understanding basics of SEO.
This is the number of people that become your customers. You can calculate the percentage by dividing the number of people who purchase from your store by the total number of people that visit your website. If your conversion rate is low, it can increase by growing your email list, advertisement and through expanding your website. You need to spend time in creating strategies otherwise, your online platform doesn’t have a point.
Is your product more suitable for consumers or businesses? It’s vital to know who your audience are so you will understand their needs. Get a grasp of the audience age, sex, location and even the device their using accessing your page. Once you know it, it will be easier to engage and sell to them.
Shopping Cart Abandonment Rate
In a study conducted by Baymard Institute in 2015, it shows that the average rate of cart abandonment is 68%. Some reasons that occur are because of the shipping costs, the checkout login and lengthy and complicated checkout forms.
This is the percentage of customers that return to your site. Returning customers are profitable than the new ones as they already know the system. If you have a high retention rate, you still need to follow up on their feedbacks and suggestions.
Lifetime value of a customer
Obviously, if you have lots of customers the better, but this does must not stop there. You need to provide them services and offers that will make them loyal to your shop. Like gift checks, sales and discounts.